People in organisations

1. Organisational behaviour (OB) ad culture.
2. Personal development and continuing professional development (CPD).
3. Human resource management (HRM) Practice.
4. Managing people and leadership.

Administrative systems and processes

1. The organisation in context.
2. Professional administration and systems.
3. Administrative procedures.
4. Principal administrative functions.

Professional administration

1. Managing administration.
2. Change and administration.
3. Delivering customer satisfaction.
4. Business communication.

Information for decision-making

1. Data, information and decision-making.
2. Presentation of information.
3. Information for financial awareness.
4. Information for planning and control.

Case study

1. What are you aiming for?.
2. Dealing with cases.
3. Case to develop your expertise.