Administrative Systems in the Organisation

1. Problem Solving.
2. Designing effective systems.
3. Objectives and measurements of operations improvement .
4. Systems approaches and models.

Strategic issues in administration

1. The organisational environment .
2. Introduction to strategic thinking .
3. The customer-focused organisation .
4. Managing change and culture .

Administrative management of resources

1. Managing projects .
2. Managing financial resources .
3. Managing expenditure .
4. Managing facilities .

Human resource management and practice

1. HRM in context and practice .
2. Leading and motivating teams and individuals.
3. Learning and development .
4. Performance and Reward.

Case study

1. What you are aiming for.
2. Dealing with cases.
3. Case to develop your expertise.