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Course Timetable Part 2 - course schedule

Module 2 Managing Services

Managing Building Services

Tues 25.09.07

• 10.1 Understand building services
• 10.2 Develop a maintenance strategy for building services
• 10.3 Develop and manage building services maintenance programmes
• 10.4 Deliver effective building services maintenance
• 10.5 Understand building management systems

Tues 02.10.07

• 10.6 Understand energy management
• 10.7 Keep abreast of legislation applicable to building services

Managing Support services

11.1 Understand the full range of FM support services
11.2 Develop a strategy for support service provision

Tues 09.10.07

• 11.3 Manage support service
• 11.4 Keep abreast of legislation applicable to support services

Project Management

• 12.1 Understand the role of the project manager
• 12.2 Understand common FM projects

Tues 16.10.07

• 12.3 Develop project briefs
• 12.4Develop, manage and monitor project programmes
• 12.5Manage project budgets
• 12.6Assemble and manage project teams
• 12.7Manage project handover and close-out

Managing Customer Services

Tues 23.10.07

• 13.1 Understand service culture
• 13.2 Deliver a customer focused service
• 13.3 Assess customer requirements and satisfaction levels
• 13.4 Develop and manage service level agreements
• 13.5 Understand the importance of soft issues

Module 3 Managing Resources

Procurement

Tues 30.10.07

• 16.1 Develop a purchasing strategy for goods and services
• 16.2 Understand contract types
• 16.3Develop standard specifications for goods and services
• 16.4`Develop and use standard terms and conditions
• 16.5Evaluate and compare cost models
• 16.6Keep abreast of contract legislation and practice

Risk Management

Tues 6.11.07

• 17.1 Understand and apply risk management techniques
• 17.2 Carry out risk analysis
• 17.3 Manage and reduce risk
• 17.4 Understand and apply risk transfer
• 17.5 Develop a business contingency plan

Financial Management

Tues 13.11.07

• 18.1 Understand financial systems and processes
• 18.2 Manage capital and revenue budgets
• 18.3 Manage cashflow
• 18.4 Understand VAT and tax implications on FM activities
• 18.5 Prepare financial cases

Tues 20.11.07 Revision

Tues 27.11.07 Revision

Examinations 4 – 5 December 2007

Note change in evening To Wednesdays

Module 3 Managing Resources

Contd

Quality Management

Weds 9.01.08

• 19.1 Understand quality standards & accreditation schemes
• 19.2 Understand the principles of quality strategy, assurance and control
• 19.3 Apply quality management principles to initiate Improvements

Information Management

Weds 16.01.08

• 20.1 Collect and analyse data
20.2 Use information correctly
20.3 Manage information flow
20.4 Keep abreast of new developments in IT
20.5 Understand the applications and benefits of IT
20.6 Keep abreast of legislation, which applies, to IT

Module 4

A. Managing Premises

Property Portfolio Management

Weds 23.01.08

• 7.1 Understanding the property industry
• 7.2 Understand and manage property cost
• 7.3 Keep abreast of property legislation
• 7.4 Set up and manage the property and asset register

Understanding Building Design

Weds 30.01.08

• 8.1 Understanding building types and uses
• 8.2 Understand structure and its effect on building use
• 8.3 Understand building services and their effect on building use
• 8.3 Keep abreast of the legislation affecting buildings

Weds 6.02.08

• 9.1 Understand the maintenance implications of building Structures
• 9.2 Develop fabric maintenance strategy
• 9.3 Develop and manage fabric maintenance programmes
• 9.4 Deliver an effective fabric maintenance service

B.Managing the working environment

Environmental issues

Weds 13.02.08

• 14.1 Develop and manage a policy to protect the environment
• 14.2 Understand environmental impact
• 14.3 Manage the control, recycling and disposal of waste
• 14.4 Keep abreast of environmental legislation and guidelines

Space management

Weds 20.02.08

• 15.1 Prepare a strategy for space allocation
• 15.2 Understand the impact of structure and services on space use
• 15.3 Prepare briefs for space layouts
• 15.4 Programme and manage changes in accommodation
• 15.5 Keep abreast of new developments in space use
• 15.6 Keep abreast of legislation which impacts on space use

Module 1

A. Understanding Business Organisations

Understanding the structure and behaviour of organisations

Weds 27.02.08

• 1.1 Understanding the ways in which organisations are structured
• 1.2 Understand how organisations operate
• 1.3 Understand the decision-making process within organisations
• 1.4 Identify and understand company culture
• 1.5 Understand the business life cycle from start-up to maturity
• 1.6 Understand the concept of continuous improvement
• 1.7 Understand the management of change

Understanding Business and Organisational Strategy

Weds 05.03.08

• 2.1 Understand the way organisations develop and implement strategy
• 2.2 Understand how strategy is developed for functions within an organisation
• 2.3 Understand business planning
• 2.4 Understand the principles of objective setting
• 2.5 Understand the principles of performance measurement

Developing FM Strategy

Weds 12.03.08

• 3.1 Develop and implement FM strategy
• 3.2 Understand the relationship between core business and FM strategies
• 3.3 Modify organisational structure to reflect FM strategy
• 3.4 Review, evaluate and modify the FM strategy
• 3.5 Keep up to date with new developments in the FM industry

B. Managing People

People management

Weds 19.03.08

• 4.1 Understand and implement resource planning
• 4.2 Select and recruit appropriate staff
• 4.3 Train and develop staff
• 4.4 Motivate, reward and retain staff
• 4.5 Manage and lead staff
• 4.6 Manage and monitor staff performance

Weds 26.03.08 EASTER

Weds 02.04.08

• 4.7 Manage dismissal, resignation, redundancy and retirement
• 4.8 Introduce new ways of working
• 4.9 Keep abreast of current employee legislation

Communication

Weds 09.08.07

• 5.1 Understand the benefits of good communication
• 5.2 Demonstrate good written communication skills
• 5.3 Demonstrate good presentation skills
• 5.4 Demonstrate good listening skills
• 5.5 Understand group dynamics
• 5.6 Set a strategy and objectives for negotiation

Weds 16.04.08

• Negotiate effectively individually and in a team
5.8 Minimise risk, maximise benefit
5.9 Successfully manage complex negotiations

Working with Suppliers and Specialists

• 6.1 Understand the role of specialists in the FM industry
• 6.2 Build and manage multi-discipline teams
• 6.3 Select and appoint suppliers and specialists

Weds 23.04.08

• 6.4 Manage and monitor supplier performance
6.5 Keep up to date with new ideas for supplier Relationship
6.6 Manage the closedown of supplier relationships

Weds 30.04.08 Revision

Weds 07.05.08 Revision

Weds 14.05.08 Revision

Weds 21.05.08 Revision

Weds 28.05.08 Revision

EXAMINATIONS 2- 3 JUNE 2008

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