• 2.2 Understand how strategy is developed for functions within an organisation
• 2.3 Understand business planning
• 2.4 Understand the principles of objective setting
• 2.5 Understand the principles of performance measurement

• 3.2 Understand the relationship between core business and FM strategies
• 3.3 Modify organisational structure to reflect FM strategy
• 3.4 Review, evaluate and modify the FM strategy
• 3.5 Keep up to date with new developments in the FM industry

• 4.2 Select and recruit appropriate staff
• 4.3 Train and develop staff
• 4.4 Motivate, reward and retain staff
• 4.5 Manage and lead staff
• 4.6 Manage and monitor staff performance

• 5.2 Demonstrate good written communication skills
• 5.3 Demonstrate good presentation skills
• 5.4 Demonstrate good listening skills
• 5.5 Understand group dynamics
• 5.6 Set a strategy and objectives for negotiation

• 5.8 Minimise risk, maximise benefit
• 5.9 Successfully manage complex negotiations

• 6.1 Understand the role of specialists in the FM industry
• 6.2 Build and manage multi-discipline teams
• 6.3 Select and appoint suppliers and specialists

• 6.5 Keep up to date with new ideas for supplier Relationships   
• 6.6 Manage the closedown of supplier relationships

• 7.2 Understand and manage property cost
• 7.3 Keep abreast of property legislation   
• 7.4 Set up and manage the property and asset register

• 8.2 Understand structure and its effect on building use
• 8.3 Understand building services and their effect on building use
• 8.4 Keep abreast of the legislation affecting buildings

• 9.2 Develop fabric maintenance strategy
• 9.3 Develop and manage fabric maintenance programmes
• 9.4 Deliver an effective fabric maintenance service
• 9.5 Develop and manage fabric maintenance programmes
• 9.6 Deliver an effective fabric maintenance service

• 16.2 Understand contract types
• 16.3 Develop standard specifications for goods and services
• 16.4 Develop and use standard terms and conditions
• 16.5 Evaluate and compare cost models
• 16.6 Keep abreast of contract legislation and practice

• 17.2 Carry out risk analysis
• 17.3 Manage and reduce risk
• 17.4 Understand and apply risk transfer
• 17.5 Develop a business contingency plan

• 18.2 Manage capital and revenue budgets
• 18.3 Manage cashflow
• 18.4 Understand VAT and tax implications on FM activities
• 18.5 Prepare financial cases

• 19.2 Understand the principles of quality strategy, assurance and control
• 19.3 Apply quality management principles to initiate Improvements

• 20.2 Use information correctly
• 20.3 Manage information flow
• 20.4 Keep abreast of new developments in IT
• 20.5 Understand the applications and benefits of IT
• 20.6 Keep abreast of legislation, which applies, to IT

• 10.2 Develop a maintenance strategy for building services
• 10.3 Develop and manage building services maintenance programmes
• 10.4 Deliver effective building services maintenance
• 10.5 Understand building management systems

• 11.1 Understand the full range of FM support services
• 11.2 Develop a strategy for support service provision

• 12.1 Understand the role of the project manager
• 12.2 Understand common FM projects

• 12.4 Develop, manage and monitor project programmes
• 12.5 Manage project budgets
• 12.6 Assemble and manage project teams
• 12.7 Manage project handover and close-out

• 13.2 Deliver a customer focused service
• 13.3 Assess customer requirements and satisfaction levels
• 13.4 Develop and manage service level agreements
• 13.5 Understand the importance of soft issues

• 14.3 Manage the control, recycling and disposal of waste
• 14.4 Keep abreast of environmental legislation and guidelines

• 15.2 Understand the impact of structure and services on space use
• 15.3 Prepare briefs for space layouts
• 15.4 Programme and manage changes in accommodation
• 15.5 Keep abreast of new developments in space use
• 15.6 Keep abreast of legislation which impacts on space use

Weds     9.05.07          Revision – Module 1

Weds    16.05.07         Revision – Module 2

Weds    23.05.07         Revision – Module 3