BACK               BIFM Part 2               BIFM Part 1 Time Table           (BFIM) Facilities Management Courses Part 1  Entry Qualifications • At least 5 GCSE’s or their equivalent including English and Maths. • At least 1 GCE ’A’ level or equivalent. MODULE 1 SECTION A: UNDERSTANDING BUSINESS ORGANISATION 1    Understanding the Structure and Behaviour of Organisations. 1.1 Understand the ways in which organisations are structured. 1.2 Understand how organisations operate. 1.3 Understand the decision-making process within organisations. 1.4 Identify and understand company culture. 1.5 Understand the business life cycle from start-up to maturity. 1.6 Understand the concept of continuous improvement. 1.7 Understand the management of change. 2    Understanding Business & Organisational Strategy. 2.1 Understand the way organisations develop and implement strategy. 2.2 Understand how strategy is developed for functions within an organisation. 2.3 Understand business planning. 2.4 Understand the principles of objective setting. 2.5 Understand the principles of performance measurement. 2.6 Understand the importance of scenario planning. 3    Developing FM Strategy 3.1 Develop and implement FM strategy. 3.2 Understand the relationship between core business and FM strategies. 3.3 Modify organisational structure to reflect FM strategy. 3.4 Review, evaluate and modify the FM strategy. 3.5 Keep up to date with new developments in the FM industry. SECTION B: MANAGING PEOPLE 4    People Management 4.1 Understand and implement resource planning. 4.2 Select and recruit appropriate people. 4.3 Train and develop staff. 4.4 Motivate, reward and retain staff. 4.5 Manage and lead staff. 4.6 Manage and monitor staff performance. 4.7 Manage dismissal, resignation, redundancy and retirement. 4.8 Introduce new ways of working. 4.9 Keep abreast if current employee legislation. 5    Communication 5.1 Understand the benefits of good communication. 5.2 Demonstrate good written communication skills. 5.3 Demonstrate good presentation skills. 5.4 Demonstrate good listening skills. 5.5 Understand group dynamics. 5.6 Set a strategy and objective for negotiation. 5.7 Negotiate effectively individually and in a team. 5.8 Minimise risk, maximise benefit. 5.9 Successfully manage complex negotiations. 6    Working with Suppliers and Specialists 6.1 Understand the roles of specialist in the FM industry. 6.2 Build and manage multi-discipline teams. 6.3 Select and appoint suppliers and specialists. 6.4 Manage and monitor supplier performance. 6.5 Keep up to date with new ideas for supplier relationships. 6.6 Manage the closedown of supplier relationships. MODULE 2 SECTION A: MANAGING PREMISES 7     Property Portfolio Management 7.1 Understand the property industry. 7.2 Develop and implement a property portfolio strategy. 7.3 Manage the property portfolio to meet business needs. 7.4 Understand and manage property costs. 7.5 Keep abreast of property legislation. 7.6 Set up and manage the property. 8     Understanding Building Design 8.1 Understand building types and uses. 8.2 Understand structure and its effect on building use. 8.3 Understand building services and their effect on building use. 8.4 Keep abreast of the legislation affecting buildings. 9     Building Fabric Maintenance 9.1 Understand the maintenance implications of building structures. 9.2 Develop a fabric maintenance strategy. 9.3 Develop and manage fabric maintenance programme. 9.4 Deliver an effective fabric maintenance service. SECTION B: MANAGING RESOURCES 16   Procurement 16.1 Develop a purchasing strategy for goods and services. 16.2 Understand contract types. 16.3 Develop standard specifications for goods and services. 16.4 Develop and use standard terms and conditions. 16.5 Evaluate and compare cost models. 16.6 Keep abreast of contract legislation and practice. 17   Risk Management 17.1 Understand and apply risk management techniques. 17.2 Carry out risk analysis. 17.3 Manage and reduce risk. 17.4 Understand and apply risk transfer. 17.5 Develop a business contingency plan. 18   Financial Management 18.1 Understand financial systems and processes. 18.2 Manage capital and revenue budget. 18.3 Manage cash-flow. 18.4 Understand VAT and tax implications on FM activities. 18.5 Prepare financial cases. 19   Quality Management 19.1 Understand the principles of quality strategy, assurance and control. 19.2 Apply quality management principles to initiate improvements. 19.3 Design and manage quality systems and procedures. 19.4 Understand quality standards and accreditation schemes. 20   Information Management 20.1 Collect and analyse data.. 20.2 Use information effectively. 20.3 Manage information flow. 20.4 Keep abreast of new developments in IT. 20.5 Understand the applications and benefits of IT. 20.6 Successfully implement IT systems. 20.7 Keep abreast of the legislation, which applies, to IT. MODULE 3 SECTION A: MANAGING SERVICES 10   Managing Building Services 10.1 Understanding building services. 10.2 Develop a maintenance strategy for building services. 10.3 Develop and manage services maintenance programmes. 10.4 Deliver effective building services maintenance. 10.5 Understand building management systems. 10.6 Understand energy management. 10.7 Keep abreast of legislation applicable to building services. 11   Managing Support Services 11.1 Understand the full range of FM support Services. 11.2 Develop a strategy for support service provision. 11.3 Manage support services. 11.4 Keep abreast of legislation applicable to support services. 12   Project Management. 12.1 Understand the role of the project manager. 12.2 Understand common FM projects. 12.3 Develop project briefs. 12.4 Develop, manage and monitor project programmes. 12.5 Manage project budgets. 12.6 Assemble and manage project teams. 12.7 Manage project hand over and closeout. 13   Managing Customer Services 13.1 Understand the service culture. 13.2 Deliver a customer focused service. 13.3 Assess customer requirements and satisfaction levels. 13.4 Develop and manage service level agreements. 13.5 Understand the importance of soft issues. SECTION B: MANAGING THE WORKING ENVIRONMENT 14   Environmental Issues 14.1 Develop and manage a policy to project the environment. 14.2 Understand environment impact. 14.3 Manage and control, recycling and disposal of waste. 14.4 Keep abreast of environmental legislation and guidelines 15   Space Management 15.1 Develop a strategy for space allocation. 15.2 Understand the impact of structure and services on space use. 15.3 Prepare briefs for space layouts. 15.4 Programme and manage changes in accommodation. 15.5 Keep abreast of new developments in space use. 15.6 Keep abreast of legislation, which impacts on space use.

Schedule of Classes

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•  1. The College reserves the right to refuse any application for admission for any reason whatsoever.
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• 3. Notwithstanding Clause 2, students who have to return to their country for personal reasons may transfer their fees or deposits to start at The College of Central London at a later date. In some cases students may be allowed to use them as part payment for a new student they introduce to the College. This new student will then become responsible for payment of the outstanding fees. The student applying for a refund must produce evidence of arrangements made to return home. This arrangement is made at the discretion of the College.
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